People have many reasons for changing jobs but underlying these are likely to be fundamental motivations for deciding to move on. Very often resigning is an end to dissatisfaction with their current circumstances but finding out exactly why someone resigned is often very difficult. People will not divulge the truth at times because they don’t want to offend a kind employer. Equally, if there have been tensions in the work place people are less likely to be open about their reasons.
To understand more fully why people become dissatisfied, look for a moment at what people really want from their work. Studies have shown that people, regardless of the type of work they do, want 3 fundamental things;
Interesting and challenging work
Feelings of being involved
Being appreciated for work done
Logically if people are not being satisfied in these three areas, they will become less engaged in what they do and eventually start looking elsewhere. Worst of all they may also become conduits of obstructive behaviours that will ultimately damage the business.
What then are the consequences to the business of people leaving?
Team cohesion is potentially compromised.
Additional time and cost is required to recruit a suitable replacement.
Productivity is jeopardised.
Employees feel more pressure to perform.
Business owners feel more pressure on themselves.
As an employer, if a staff member does decide to leave there are a number of things you can do? Firstly, find the real reasons lying behind them leaving, talk to other people in the business. You may want to sit for a while and have some honest self reflection time. If they are leaving on good terms conduct an open and frank exit interview with them. Secondly, review your work practices and do not repeat mistakes. Thirdly, Change the work environment so it more reflects what people ‘want’.
When recruiting a replacement the successful candidate must tick these three key questions;
Can they do the job?
Will they do the job?
Will they fit the culture?
People management can be a very frustrating part of any business because people, by their very nature, are unpredictable creatures. Nevertheless, they are inextricably woven into the fabric of any successful business. To spend your energies understanding and fulfilling what fundamentally motivates employees is much more attractive than dealing with the consequences of valuable people leaving.
If you have any thoughts or experiences please share them with me. I can then post these (maintaining confidentiality) on a future blog to start a conversation about the topic. This may start a valuable conversation amongst like minded people to help all of us do things better. firstname.lastname@example.org